Help center
How can we help?
Answers to what people ask most. If you can't find it, we're just a message away.
For renters
It depends on the boat and on which country it sits in — the rules are not the same across the Nordics. In Norway, operators born on or after 1 January 1980 need a licence for engines with output greater than 25 hp or boats over 8 metres (26.25 ft); the thresholds are 'greater than', so exactly 25 hp does not require one. Sweden sets no formal requirement for an ordinary leisure boat, while Denmark requires a speedboat certificate for planing speedboats. We publish a separate guide for each country. If you choose a boat with a skipper, you need nothing.
Here is how it is meant to work at launch: after a confirmed booking the host shares the exact meeting point, you meet at the dock, the host runs through the boat and safety equipment, and you are set. Booking is not open yet.
Safety first. If conditions become too rough, the trip can be cancelled in agreement with the host — our cancellation policy applies, and for host or weather cancellations you receive a full refund.
Booking is not open yet. At launch, each listing will carry a cancellation policy (flexible, moderate or strict), shown before you book, and refunds will follow it.
For boat owners
Nothing to get started. You keep 88% of the price you set, and the renter pays a separate 12% service fee on top — Sailfloat takes 12% from each side.
Yes, completely. You set a price per day, block dates you want to use the boat yourself, and can choose to approve every request manually.
Not yet. Booking has not opened, and we have no insurance agreement to point to until it is signed. Our aim is for cover to follow each booking when we launch. Until then you must clear rental with your own insurer — see the insurance page for what actually applies today.
No payouts happen today — booking is not open. At launch, the plan is automatic payout to your account roughly 24 hours after the trip is completed.
Payment & deposit
You cannot pay through Sailfloat today. At launch it will be Vipps or bank/credit card, where the rent is charged on confirmation and the deposit is pre-authorised (reserved) on the same payment method.
The deposit is a reservation that is released automatically when the boat is returned in good condition. The deductible is the amount you pay in the event of a covered claim — it may be deducted from the deposit.
Normally within 1–3 business days after the trip is completed and the host has confirmed that everything is in order.
Safety & security
All profiles will be verified with BankID at launch, and you can see real reviews from previous renters before you book.
Call the helpline listed on your booking — it is staffed around the clock during the season. Ensure people's safety first, then document and report the incident.
No. BankID verification takes place at BankID, and we never store national ID numbers. See our privacy policy for what we actually process.
Didn't find your answer?
Write to us at post@sailfloat.com — we usually reply the same day.
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